Privacy Policy

How we collect, use, and protect your personal data. Last updated: January 2024.

Information We Collect

We collect information necessary to provide our courier and delivery services. This includes:

Merchant account details: business name, contact person, email, phone, and address
Recipient information: name, phone number, and delivery address for each shipment
Payment and bank account details for COD settlements
Usage data: tracking information, delivery status, and platform activity

How We Use Your Data

Recipient data is used solely for delivery purposes and is never sold to third parties. We use your information to:

Process and fulfill delivery requests
Communicate delivery status via SMS and email
Settle COD payments to merchant accounts
Improve our services and customer support
Comply with legal and regulatory requirements

Data Security

We use SSL encryption for all data transmitted through our platform and API. Access to personal data is restricted to authorized personnel only. CCTV footage from our hubs is retained for 30 days for security purposes.

Your Rights

Merchants are responsible for obtaining consent from their customers for data processing. Users may request deletion of their account data within 30 days of account closure. For data access or deletion requests, contact us at [email protected].

Cookies & Analytics

Our website may use essential cookies for session management and analytics to improve user experience. You can control cookie preferences through your browser settings.

Updates

We may update this policy from time to time. Significant changes will be communicated via email to registered merchants. Continued use of our services after updates constitutes acceptance.